This Privacy Policy explains how Quick Shaver LLC (“Quick Shaver”, “we”, “us”, or “our”) collects, uses, and protects information on the Quick Shaver support website and related forms, including:

• Guarantee claim forms

• VIP Club forms

• Digital manual request forms

• Returns forms

• Certification request forms

• Other support or contact forms

By using our Support Site or submitting any form, you agree to this Privacy Policy.

1. Who we are

This Support Site is operated by Quick Shaver LLC, the brand behind Quick Shaver products and related accessories.

This Privacy Policy applies only to data collected through our Quick Shaver support website and the services connected to it (for example, email workflows, ticketing, and logistics handled on our behalf).

2. What information we collect

We collect information that you provide directly and some information that is collected automatically when you use the Support Site. We do not sell or distribute any private customer information to any 3rd parties the information we keep is for customer service purposes only.

2.1 Information you provide

Depending on which form or feature you use, we may collect:

• Contact information

  • Name (first and last)

  • Email address

  • Shipping address and phone number (for order support, returns, guarantees, VIP Club, or certifications)

• Order & product information

  • Quick Shaver order number (for purchases made on our own website or payment system)

  • Amazon Order ID (for example, 123-1234567-1234567)

  • Lot or batch number from your product

  • Purchase date and related details you submit

• Support & claim information

  • Details about an issue, defect, or request

  • Photos, videos, or attachments showing the condition of your product or packaging

  • Text you enter in free-text fields (e.g., descriptions, comments, additional notes)

• VIP Club information

  • Information submitted through the VIP Club form (for example, contact info, order information, lot number, and preferences)

• Certification request information

  • Product details and your reason for requesting documentation (such as Material Data and Safety sheets or IP rating certifications)

• Return information

  • Details submitted through any returns form (reason for return, item condition, and any requested refund or exchange)

2.2 Information collected automatically

When you visit our Support Site, certain technical information may be collected automatically, such as:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and time spent

• Referrer URL (the page you came from)

• Basic diagnostic or performance information

We may use cookies or similar technologies (such as local storage) to support basic site functionality, remember preferences, and improve user experience.

3. How we use your information

We use your information only to the extent necessary to operate our Support Site, provide customer service, and manage our programs (such as the 60-day guarantee, returns, VIP Club, and manual/certification requests).

Examples include:

• Customer support & troubleshooting

  • Answer questions and respond to messages

  • Investigate and resolve issues with Quick Shaver products

  • Provide instructions or follow-up where needed

• Guarantee claims & returns

  • Verify your purchase and eligibility for a guarantee or return

  • Assess photos, videos, and descriptions to understand issues

  • Decide on replacement or rejection according to our policies

  • Generate and send replacement items, return instructions, or labels (where applicable)

  • Track status and maintain internal records

• VIP Club

  • Enroll you in the Quick Shaver VIP Club if you choose to join

  • Provide product tips, care guidance, and VIP-related updates

  • Determine eligibility for a one-time complimentary thank-you item

  • Ship any applicable thank-you item and prevent duplicate or fraudulent claims

• Digital manuals & certifications

  • Deliver digital manuals upon request

  • Send redacted or applicable certifications (for example, battery Material Data and Safety sheets or IPX6 certification)

  • Maintain records of requests for quality and compliance

• Orders & payments (for our own website sales)

  • Create and store order records and order numbers

  • Support invoice generation and purchase confirmations

  • Enable lookups when you submit a return or support request

  • Process refunds when an approved return or adjustment is granted

• Security & fraud prevention

  • Detect and prevent abuse, fraudulent claims, and misuse of guarantees or VIP programs

  • Monitor for suspicious activity related to multiple claims or repeated requests from the same household or account

• Site operation & improvement

  • Operate, maintain, and improve the Support Site

  • Analyze aggregated usage patterns to improve usability and support content

We do not use your information to sell your data or to incentivize or require product reviews.

4. Amazon-specific data & compliance

In some cases, you may provide an Amazon Order ID or we may obtain limited order-related information through tools or integrations in accordance with Amazon policies.

We use Amazon-related data strictly for:

• Verifying that a Quick Shaver product was purchased and is eligible for a guarantee, support, or membership

• Verifying that a thank-you item has not already been provided for that product or household

• Supporting legitimate customer service related to your Quick Shaver purchase

• Preventing fraud, abuse, or misuse of our guarantee or VIP programs

We do not:

• Use Amazon Order IDs or Amazon customer data to ask for, request, encourage, or influence reviews or ratings

• Offer discounts, refunds, or items in exchange for reviews or changes to reviews

• Use Amazon-derived data to solicit sales in a way that conflicts with Amazon’s policies

• Sell or rent Amazon-derived customer information to third parties

Our Support Site and VIP Club are operated by Quick Shaver LLC and are independent of Amazon. Amazon may process your information under its own terms and privacy notice.

5. Legal bases (where applicable)

Where applicable (for example, in certain jurisdictions), we may rely on the following legal bases to process your information:

• Performance of a contract or pre-contract steps

  • When processing guarantee claims, returns, or replacement items

  • When sending you a digital manual or certification you requested

  • When fulfilling orders you place directly with us

• Legitimate interests

  • Providing customer support and improving our Support Site

  • Protecting against fraud, abuse, and misuse of programs

  • Maintaining records of transactions and claims for internal governance

• Consent

  • When you join the VIP Club or sign up for certain email updates

  • When you upload optional photos/videos beyond what is necessary for a claim

You may withdraw consent at any time where processing is based on consent (for example, by unsubscribing from emails), without affecting the lawfulness of processing prior to withdrawal.

6. How we share your information

We do not sell your personal information.

We may share your information with trusted service providers who help us operate our Support Site and fulfill our obligations, for example:

• Email delivery providers (for sending confirmations and updates)

• Workflow and automation tools (such as form processing, logging, and case management)

• Cloud storage or file hosting providers (for storing attachments and documentation)

• Payment processors (for purchases made on our own website or though our payment systems)

• Shipping and logistics providers (for delivering replacement products, thank-you items, or return labels)

• Analytics or error-monitoring tools (to maintain and improve the Support Site)

These providers are only allowed to use your information to provide services to us and must protect it appropriately.

We may also disclose information if:

• Required by law, regulation, legal process, or a valid governmental request

• Necessary to protect our rights, property, or safety, or that of our customers or others

• Necessary in connection with a business transaction (such as a merger or acquisition), subject to appropriate safeguards

7. Data retention

We retain your information only as long as reasonably necessary for the purposes described in this policy, including:

• Processing and documenting guarantee claims and returns

• Managing VIP memberships and thank-you item eligibility

• Maintaining records for accounting, tax, and compliance

• Handling disputes, security issues, or suspected abuse

Retention periods may vary depending on legal requirements and our operational needs. When information is no longer needed, we will delete or anonymize it in a reasonable timeframe.

8. Cookies and similar technologies

Our Support Site may use cookies or similar technologies (such as local storage) to:

• Keep you signed in (where applicable)

• Remember your preferences

• Support basic site functionality and security

• Measure general usage patterns in aggregate form

Your browser may allow you to block or delete cookies, but doing so may affect the functionality of some parts of the Support Site.

9. Your choices and rights

Depending on where you live, you may have certain rights related to your personal information, such as the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your data, subject to legal and operational constraints

• Object to or restrict certain types of processing

• Withdraw consent for optional processing (for example, VIP Club emails)

To exercise any of these rights or to ask questions about your data, you can contact us at help.quickshaver@gmail.com. We may need to verify your identity before fulfilling certain requests.

You can also unsubscribe from promotional or VIP-related emails at any time by using the unsubscribe link in the email.

10. Security

We use reasonable technical and organizational measures to help protect your information from unauthorized access, loss, misuse, or alteration. These measures may include:

• Encryption in transit (HTTPS)

• Access controls and role-based permissions

• Use of reputable service providers with security practices in place

However, no system is completely secure. We cannot guarantee absolute security of information transmitted or stored.

If we become aware of a security incident affecting your personal information, we will take appropriate steps and comply with any applicable notification obligations.

11. Children’s privacy

Our Support Site, VIP Club, and related forms are not directed to children. We do not knowingly collect personal information from children under the age of 13 (or the minimum age of digital consent in your jurisdiction).

If you believe a child has provided us with personal information, please contact us at help.quickshaver@gmail.com, and we will take appropriate steps to remove the information as required by law.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may:

• Update the “Last updated” date at the top of this page, and

• Provide additional notice when appropriate (for example, on the Support Site or via email)

Your continued use of the Support Site after the effective date of an updated Privacy Policy means you accept the changes.

13. Contact us

If you have questions or concerns about this Privacy Policy, or about how your data is handled, you can contact us via the support website live chat or at:

Email: help.quickshaver@gmail.com

We will do our best to respond promptly and address your questions.