COMPANY POLICIES

TERMS OF SERVICE

These Terms of Service (“Terms”) govern your use of the Quick Shaver support website, related pages, forms, and services operated by Quick Shaver LLC (“Quick Shaver,” “we,” “us,” or “our”).

By accessing or using this website, submitting any form (including guarantee claims, VIP Club registration, returns, or certification requests), or purchasing any products from our website, you agree to these Terms and our Privacy Policy, Return & Refund Policy, Shaver Head 60-Day Guarantee, VIP Club Policy, and any other policies referenced on this site (collectively, the “Policies”).

If you do not agree, do not use this site.

1. Scope of this website

This website is operated by Quick Shaver LLC to provide:

• Product support and information for Quick Shaver products

• Access to the Shaver Head 60-Day Guarantee claim form

• Access to the Digital Manual and certification request forms

• Access to the Quick Shaver VIP Club

• The ability to purchase replacement parts and accessories (such as shaver heads, travel cases, lotion kits, and pre-shave oil) directly from Quick Shaver

• Access to our policies and support contact

This website is separate from Amazon’s websites and systems.

For items purchased on Amazon, returns and refunds must be handled through Amazon in accordance with Amazon’s policies. We do not process returns or refunds for Amazon orders on this site.

2. Eligibility and use of the site

By using this site, you confirm that:

• You are at least 18 years old (or the age of majority in your jurisdiction), or you are using the site under the supervision of a parent or legal guardian.

• You will use the site only for lawful purposes and in accordance with these Terms.

• You will provide accurate, complete information when submitting any form or placing any order.

You may not:

• Use this site for any fraudulent or illegal activity.

• Attempt to gain unauthorized access to our systems or interfere with site operation.

• Use this site to collect or store personal data about others without their consent.

We may suspend or terminate your access to the site at any time if we believe you have violated these Terms or applicable law.

3. Products and orders on this website

From time to time, this website may offer certain replacement parts and accessories (such as 8D shaver heads, travel cases, lotion kits, and pre-shave oil) for sale directly from Quick Shaver.

By placing an order on this site, you agree that:

• You are purchasing directly from Quick Shaver LLC, not from Amazon.

• All prices, product availability, and promotions are subject to change without notice.

• We may refuse or cancel any order, including after confirmation, if we suspect fraud, error, or misuse.

We will provide order confirmations and related communication to the email address you supply at checkout. Please keep your confirmation email and order number for your records and for any future support or return requests.

Shipping, delivery timeframes, and return eligibility for website orders are governed by our Shipping Policy and Return & Refund Policy, which are incorporated into these Terms by reference.

4. Amazon purchases

If you purchased a Quick Shaver product through Amazon, the following applies:

• Returns and refunds for Amazon orders must be initiated and processed through Amazon’s systems, subject to Amazon’s policies.

• This site does not process returns, refunds, or payment adjustments for Amazon orders.

• You may use this site for:

  • Product support

  • Warranty and guarantee claims (such as the Shaver Head 60-Day Guarantee)

  • VIP Club enrollment

  • Accessing manuals and certifications

In some forms we may ask for your Amazon Order ID solely to verify purchase and eligibility for applicable guarantees or programs. We do not use this information to request, incentivize, or condition anything on an Amazon review or rating.

5. Shaver Head 60-Day Guarantee

Quick Shaver offers a Shaver Head 60-Day Guarantee, subject to its own written terms posted on this site.

Key points (summary only; the full Guarantee terms control):

• Applies to eligible 8D shaver heads purchased within the last 60 days.

• Covers certain manufacturing defects or functional failure under normal use.

• Requires proof of purchase (such as an Amazon Order ID or Quick Shaver order number), lot number, and photo/video evidence.

The full Shaver Head 60-Day Guarantee policy is incorporated into these Terms by reference. In any conflict between this summary and the full Guarantee terms, the full Guarantee terms apply.

6. VIP Club

We offer a Quick Shaver VIP Club with membership benefits as described on the VIP Club page and in the VIP Club Policy.

Key points (summary only):

• Joining the VIP Club is optional and free.

• New members may be eligible to receive a thank-you item (such as a complimentary accessory), subject to the VIP Club terms (for example: one per household, US only, while supplies last).

• The thank-you item is not conditioned on leaving any review and is not tied to reviews or ratings in any way.

• The VIP Club is operated solely by Quick Shaver LLC and is not sponsored by or affiliated with Amazon.

The full VIP Club Policy on this site is incorporated into these Terms by reference.

7. Returns and refunds (website orders only)

Returns and refunds for orders placed directly on this website are governed by our Return & Refund Policy, which is incorporated into these Terms by reference.

In summary:

• Website orders follow the return window, conditions, and process stated in the Return & Refund Policy.

• We may require an order number and verification before accepting a return or issuing a refund.

• Refunds (when approved) are issued to the original payment method, in accordance with our Return & Refund Policy.

For avoidance of doubt: we do not accept or process returns, refunds, or adjustments for Amazon orders through this website.

8. Certifications and documentation

Through this site you may request certain product-related documentation (such as a battery Material Data & Safety sheet or IPX6 water resistance certification), as described on the Certification Request page.

• We may send redacted versions of such documents where appropriate.

• We may update or modify available documentation over time.

• Requests are processed in our discretion and in accordance with applicable laws and standards.

9. User submissions (forms, photos, feedback)

Through guarantee claims, returns, VIP Club, or other forms, you may submit:

• Text descriptions, feedback, and comments

• Photos and videos of products or issues

• Order numbers, lot numbers, and other details

By submitting any content to us through this site, you:

• Represent that you have the right to share it and that it is accurate to the best of your knowledge.

• Grant Quick Shaver LLC a non-exclusive, worldwide, royalty-free license to use, reproduce, store, and process that content for the purposes of:

  • Verifying eligibility

  • Processing your claim, membership, or request

  • Improving our products and support

• Agree not to submit any content that is unlawful, abusive, or violates the rights of others.

We may delete or decline to process submissions that are incomplete, abusive, or appear fraudulent.

10. Acceptable use

You agree not to:

• Use this site or any form to misrepresent your identity, make false claims, or attempt to obtain products, refunds, or benefits to which you are not entitled.

• Attempt to test or bypass security features, scrape this site, or interfere with normal operation.

• Use any automated tools (bots, scripts) to submit forms, unless expressly permitted.

We may limit or block access to this site, or decline to process claims or requests, if we believe there is abuse, fraud, or a violation of these Terms.

11. No review incentives / Amazon compliance

To comply with Amazon and marketplace rules, Quick Shaver LLC:

• Does not offer discounts, refunds, free products, or any other incentives in exchange for reviews or ratings.

• Does not ask you to leave a positive review or to change or remove any review in exchange for any benefit.

• May ask for feedback or invite you to contact us for support, but any such request is strictly voluntary and not tied to any compensation.

If you ever believe you were offered an incentive in exchange for a review related to Quick Shaver, please contact us at help.quickshaver@gmail.com.

12. Intellectual property

All content on this site—including text, graphics, logos, images, and layouts—is owned by or licensed to Quick Shaver LLC and is protected by applicable copyright, trademark, and other laws.

You may use this site and its content solely for personal, non-commercial purposes related to purchasing, using, or obtaining support for Quick Shaver products. You may not copy, modify, distribute, or create derivative works based on this site or its content without our prior written permission.

13. Third-party services and links

This site may contain links or integrations with third-party services (for example, payment processors, shipping providers, or file hosting services).

• Those services are operated by third parties, not by Quick Shaver LLC.

• Your use of those services may be subject to their own terms and privacy policies.

• We are not responsible for the content, security, or practices of third-party sites or services.

14. Disclaimers

To the fullest extent permitted by law:

• This site and its content are provided “as is” and “as available” without warranties of any kind, express or implied.

• We do not warrant that the site will be uninterrupted, error-free, or free from harmful components.

• We do not guarantee that every claim or request submitted through this site will be approved.

Nothing in these Terms is intended to limit any non-excludable warranties or rights you may have under applicable consumer protection laws.

15. Limitation of liability

To the fullest extent permitted by law:

• Quick Shaver LLC, its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of this site, products purchased through this site, or any programs (including the VIP Club or guarantees), even if advised of the possibility of such damages.

• Our total liability for any claim arising out of or relating to this site or products purchased from this site will not exceed the amount you paid for the relevant product or program.

Some jurisdictions do not allow exclusion or limitation of certain damages, so the above may not apply to you in full.

16. Claims, Requests, and Submissions

Claims, guarantee requests, and similar service-related submissions must be made through the appropriate online forms provided on the Quick Shaver support website. We do not accept these submissions by phone, mail, or general email.

17. Changes to the site and these Terms

We may update or modify this site, our products, or these Terms at any time.

• When we update these Terms, we will revise the “Last updated” date at the top.

• Continued use of the site after changes are posted means you accept the updated Terms.

We encourage you to review these Terms regularly.

18. Contact information

If you have questions about these Terms or any of our Policies, you can contact us at:

Quick Shaver LLC
Email: help.quickshaver@gmail.com

By using this site, you acknowledge that you have read, understood, and agree to these Terms of Service, along with our related Policies posted on the Quick Shaver support website.

PRIVACY POLICY

This Privacy Policy explains how Quick Shaver LLC (“Quick Shaver”, “we”, “us”, or “our”) collects, uses, and protects information on the Quick Shaver support website and related forms, including:

• Guarantee claim forms

• VIP Club forms

• Digital manual request forms

• Returns forms

• Certification request forms

• Other support or contact forms

By using our Support Site or submitting any form, you agree to this Privacy Policy.

1. Who we are

This Support Site is operated by Quick Shaver LLC, the brand behind Quick Shaver products and related accessories.

This Privacy Policy applies only to data collected through our Quick Shaver support website and the services connected to it (for example, email workflows, ticketing, and logistics handled on our behalf).

2. What information we collect

We collect information that you provide directly and some information that is collected automatically when you use the Support Site. We do not sell or distribute any private customer information to any 3rd parties the information we keep is for customer service purposes only.

2.1 Information you provide

Depending on which form or feature you use, we may collect:

• Contact information

  • Name (first and last)

  • Email address

  • Shipping address and phone number (for order support, returns, guarantees, VIP Club, or certifications)

• Order & product information

  • Quick Shaver order number (for purchases made on our own website or payment system)

  • Amazon Order ID (for example, 123-1234567-1234567)

  • Lot or batch number from your product

  • Purchase date and related details you submit

• Support & claim information

  • Details about an issue, defect, or request

  • Photos, videos, or attachments showing the condition of your product or packaging

  • Text you enter in free-text fields (e.g., descriptions, comments, additional notes)

• VIP Club information

  • Information submitted through the VIP Club form (for example, contact info, order information, lot number, and preferences)

• Certification request information

  • Product details and your reason for requesting documentation (such as Material Data and Safety sheets or IP rating certifications)

• Return information

  • Details submitted through any returns form (reason for return, item condition, and any requested refund or exchange)

2.2 Information collected automatically

When you visit our Support Site, certain technical information may be collected automatically, such as:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and time spent

• Referrer URL (the page you came from)

• Basic diagnostic or performance information

We may use cookies or similar technologies (such as local storage) to support basic site functionality, remember preferences, and improve user experience.

3. How we use your information

We use your information only to the extent necessary to operate our Support Site, provide customer service, and manage our programs (such as the 60-day guarantee, returns, VIP Club, and manual/certification requests).

Examples include:

• Customer support & troubleshooting

  • Answer questions and respond to messages

  • Investigate and resolve issues with Quick Shaver products

  • Provide instructions or follow-up where needed

• Guarantee claims & returns

  • Verify your purchase and eligibility for a guarantee or return

  • Assess photos, videos, and descriptions to understand issues

  • Decide on replacement or rejection according to our policies

  • Generate and send replacement items, return instructions, or labels (where applicable)

  • Track status and maintain internal records

• VIP Club

  • Enroll you in the Quick Shaver VIP Club if you choose to join

  • Provide product tips, care guidance, and VIP-related updates

  • Determine eligibility for a one-time complimentary thank-you item

  • Ship any applicable thank-you item and prevent duplicate or fraudulent claims

• Digital manuals & certifications

  • Deliver digital manuals upon request

  • Send redacted or applicable certifications (for example, battery Material Data and Safety sheets or IPX6 certification)

  • Maintain records of requests for quality and compliance

• Orders & payments (for our own website sales)

  • Create and store order records and order numbers

  • Support invoice generation and purchase confirmations

  • Enable lookups when you submit a return or support request

  • Process refunds when an approved return or adjustment is granted

• Security & fraud prevention

  • Detect and prevent abuse, fraudulent claims, and misuse of guarantees or VIP programs

  • Monitor for suspicious activity related to multiple claims or repeated requests from the same household or account

• Site operation & improvement

  • Operate, maintain, and improve the Support Site

  • Analyze aggregated usage patterns to improve usability and support content

We do not use your information to sell your data or to incentivize or require product reviews.

4. Amazon-specific data & compliance

In some cases, you may provide an Amazon Order ID or we may obtain limited order-related information through tools or integrations in accordance with Amazon policies.

We use Amazon-related data strictly for:

• Verifying that a Quick Shaver product was purchased and is eligible for a guarantee, support, or membership

• Verifying that a thank-you item has not already been provided for that product or household

• Supporting legitimate customer service related to your Quick Shaver purchase

• Preventing fraud, abuse, or misuse of our guarantee or VIP programs

We do not:

• Use Amazon Order IDs or Amazon customer data to ask for, request, encourage, or influence reviews or ratings

• Offer discounts, refunds, or items in exchange for reviews or changes to reviews

• Use Amazon-derived data to solicit sales in a way that conflicts with Amazon’s policies

• Sell or rent Amazon-derived customer information to third parties

Our Support Site and VIP Club are operated by Quick Shaver LLC and are independent of Amazon. Amazon may process your information under its own terms and privacy notice.

5. Legal bases (where applicable)

Where applicable (for example, in certain jurisdictions), we may rely on the following legal bases to process your information:

• Performance of a contract or pre-contract steps

  • When processing guarantee claims, returns, or replacement items

  • When sending you a digital manual or certification you requested

  • When fulfilling orders you place directly with us

• Legitimate interests

  • Providing customer support and improving our Support Site

  • Protecting against fraud, abuse, and misuse of programs

  • Maintaining records of transactions and claims for internal governance

• Consent

  • When you join the VIP Club or sign up for certain email updates

  • When you upload optional photos/videos beyond what is necessary for a claim

You may withdraw consent at any time where processing is based on consent (for example, by unsubscribing from emails), without affecting the lawfulness of processing prior to withdrawal.

6. How we share your information

We do not sell your personal information.

We may share your information with trusted service providers who help us operate our Support Site and fulfill our obligations, for example:

• Email delivery providers (for sending confirmations and updates)

• Workflow and automation tools (such as form processing, logging, and case management)

• Cloud storage or file hosting providers (for storing attachments and documentation)

• Payment processors (for purchases made on our own website or though our payment systems)

• Shipping and logistics providers (for delivering replacement products, thank-you items, or return labels)

• Analytics or error-monitoring tools (to maintain and improve the Support Site)

These providers are only allowed to use your information to provide services to us and must protect it appropriately.

We may also disclose information if:

• Required by law, regulation, legal process, or a valid governmental request

• Necessary to protect our rights, property, or safety, or that of our customers or others

• Necessary in connection with a business transaction (such as a merger or acquisition), subject to appropriate safeguards

7. Data retention

We retain your information only as long as reasonably necessary for the purposes described in this policy, including:

• Processing and documenting guarantee claims and returns

• Managing VIP memberships and thank-you item eligibility

• Maintaining records for accounting, tax, and compliance

• Handling disputes, security issues, or suspected abuse

Retention periods may vary depending on legal requirements and our operational needs. When information is no longer needed, we will delete or anonymize it in a reasonable timeframe.

8. Cookies and similar technologies

Our Support Site may use cookies or similar technologies (such as local storage) to:

• Keep you signed in (where applicable)

• Remember your preferences

• Support basic site functionality and security

• Measure general usage patterns in aggregate form

Your browser may allow you to block or delete cookies, but doing so may affect the functionality of some parts of the Support Site.

9. Your choices and rights

Depending on where you live, you may have certain rights related to your personal information, such as the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your data, subject to legal and operational constraints

• Object to or restrict certain types of processing

• Withdraw consent for optional processing (for example, VIP Club emails)

To exercise any of these rights or to ask questions about your data, you can contact us at help.quickshaver@gmail.com. We may need to verify your identity before fulfilling certain requests.

You can also unsubscribe from promotional or VIP-related emails at any time by using the unsubscribe link in the email.

10. Security

We use reasonable technical and organizational measures to help protect your information from unauthorized access, loss, misuse, or alteration. These measures may include:

• Encryption in transit (HTTPS)

• Access controls and role-based permissions

• Use of reputable service providers with security practices in place

However, no system is completely secure. We cannot guarantee absolute security of information transmitted or stored.

If we become aware of a security incident affecting your personal information, we will take appropriate steps and comply with any applicable notification obligations.

11. Children’s privacy

Our Support Site, VIP Club, and related forms are not directed to children. We do not knowingly collect personal information from children under the age of 13 (or the minimum age of digital consent in your jurisdiction).

If you believe a child has provided us with personal information, please contact us at help.quickshaver@gmail.com, and we will take appropriate steps to remove the information as required by law.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may:

• Update the “Last updated” date at the top of this page, and

• Provide additional notice when appropriate (for example, on the Support Site or via email)

Your continued use of the Support Site after the effective date of an updated Privacy Policy means you accept the changes.

13. Contact us

If you have questions or concerns about this Privacy Policy, or about how your data is handled, you can contact us via the support website live chat or at:

Email: help.quickshaver@gmail.com

We will do our best to respond promptly and address your questions.

SHIPPING POLICY

This policy covers orders placed on the Quick Shaver Support Store (replacement shaver heads, attachments, travel cases, and lotion kits). If you purchased on Amazon, shipping and returns are handled by Amazon under their policies.

Where we ship

• United States (contiguous 48 states) only.

• We currently do not ship to AK, HI, PR, or international addresses.

• Orders can be delivered to residential, business, or PO Box addresses within our service area.

Carrier & service

• All orders ship direct to consumer via USPS Ground Advantage or UPS Ground.

• Typical transit time after dispatch: 2–6 business days, depending on destination ZIP.

Processing times

• Order cutoff: 1:00 PM Eastern on business days.

  • Orders placed before the cutoff usually ship the same day.

  • Orders placed after the cutoff, on weekends, or on holidays ship the next business day.

• You’ll receive a shipping confirmation email with tracking.

Order changes & address corrections

• Need to change or cancel? Contact us immediately at support@quickshaver.com with your order number.

• We can modify or cancel an order until it is handed to the shipping carrier. After that, we cannot reroute packages.

• If a package is returned to us due to an incorrect or incomplete address, we can reship to a corrected address; additional postage may apply.

Lost, delayed, or stolen packages

• If tracking shows “Delivered” but you don’t have the package, first check with household members and neighbors and wait 24 hours (carriers sometimes mark delivered early).

• Still missing after 24 hours? Email help.quickshaver@gmail.com with your order number. We’ll help open a service request with the shipping carrier.

• Packages confirmed delivered to the address provided are treated as delivered; theft after delivery isn’t covered, but we’ll work with you on reasonable solutions.

Damaged shipments

If your order arrives damaged:

1. Keep the packaging and items.

2. Email support@quickshaver.com within 7 days of delivery with your order number and photos of the damage (outer box + items).

3. We’ll replace the item or issue a refund per our Return & Refund Policy.

Split shipments

To get items to you faster, we may ship your order in multiple packages at no extra cost. You’ll receive tracking for each package.

VIP Club gifts

Approved VIP gifts are shipped USPS Ground Advantage at no charge within our service area. Gifts are not returnable; if a gift arrives damaged, contact us within 14 days for a replacement.

Holidays & weather

Carrier holidays, severe weather, or extraordinary volumes may add 1–3 business days. We’ll post any widespread delays on our Support Hub.

RETURNS AND REFUNDS POLICY

We want you to love your Quick Shaver gear. This policy explains how returns, exchanges, and refunds work depending on where you purchased.

If you bought on Amazon

For items purchased on Amazon, please use Amazon’s return tools and policies. Start your return from your Amazon order history.
Why? Amazon requires that returns for Amazon orders are handled on Amazon.

• Having problems after Amazon's return window? Use our [Guarantee Claim] (60-day product guarantee) instead of a return. We'll take care of you.

If you bought from the Quick Shaver Support Store

(Replacement shaver heads, attachments, travel cases, lotion kits)

Return window: 30 calendar days from the purchase date.
No restocking fees.

Eligibility & Condition

• Items must be in new, unused condition with all original packaging.

• Hygiene/consumables:

  • Pre-Shave Oil: non-returnable once opened.

  • Lotion Kits: returnable only if sealed/unopened.

  • Replacement Shaver Heads/attachments: returnable only if unopened/unused (unless defective—see §4).

• Travel Cases: returnable if unused and undamaged.

How to start a return

1. Submit the [Return Request Form] with your order number and reason.

2. Pack items securely. Use a trackable service; we are not responsible for non-trackable returns that don’t arrive.

Refund timing

• We issue a refund to your original payment method within 1–3 business days of receiving and inspecting your return.

• Your bank/card may take 3–10 business days to post the credit.

Orders we shipped wrong or damaged in transit

If we sent the wrong item or it arrived damaged, contact [Support Hub] within 7 days of delivery with photos. We’ll replace it at our cost, including shipping.

Defective items & the Quick Shaver 60-Day Guarantee (separate from returns)

• Proof of purchase (Amazon order ID or Quick Shaver order number) is required.

• We may request photos/videos and, in rare cases, return of the defective part for testing.

VIP Club gifts

VIP Club gifts (e.g., free travel case) are not returnable for refund. If your gift arrived damaged, contact [Support Hub] within 14 days of delivery for a replacement.

Non-returnable items (summary)

• Opened Pre-Shave Oil

• Opened/used lotion kits

• Opened/used replacement shaver heads/attachments (unless defective under §4)

• VIP gifts (replacement only if damaged)

What we need from you

• Order number and email used at checkout (or Amazon Order ID for guarantee claims)

• Items in original packaging, unused (unless reporting a defect)

• Photos for damaged/defective claims

Contact & Forms

• Start a Return: [Return Request Form]

• General Help: [Support Hub], Support Hub live chat, or email help.quickshaver@gmail.com

Legal Notes

• We reserve the right to refuse returns that are used, damaged, missing parts, or received beyond the stated window.

• Shipping charges are non-refundable unless we made an error.

• This policy applies to orders shipped within the continental U.S. (our current service area).

• We may update this policy at any time; the version posted on this page governs.

SHAVER HEAD 60-DAY GUARANTEE POLICY

We stand behind the quality of our shaver heads. If your shaver head fails under normal use within 60 days of purchase, we’ll replace it at no charge under the following terms:

What’s covered

• Manufacturing defects or functional failure of the 8D shaver head (including the head included with your kit or a replacement head purchased from us).

• Normal outbound shipping of the approved replacement to a U.S. address.

What’s not covered

• Normal wear (e.g., gradual dulling), cosmetic scratches, or damage from misuse, accident, modification, improper cleaning, or non-QuickShaver parts.

• We do not guarantee any QuickShaver part or component EXCEPT the 8D Shaver Head attachment.

• Loss or theft.

• Orders outside our service area (contiguous U.S.).

Eligibility window

• 60 calendar days from the original purchase date on your receipt.

Proof required

• One of the following:

  • Amazon Order ID (format: 123-1234567-1234567), or

  • QuickShaver order number (for purchases on our Support Store).

  • Photos (and optional short video) clearly showing the issue.

How to file a claim

1. Go to the Guarantee Claim page on our Support Hub.

2. Enter your contact info, Amazon Order ID or QuickShaver order number.

3. Upload required photos (and optional video).

4. Submit the form.

We typically review claims within 1–2 business days. We may request additional details or, in rare cases, ask you to return the defective head for inspection.

What we do when approved

• We ship a replacement shaver head at no charge via USPS Ground Advantage to your U.S. address.

• If the exact item is unavailable, we’ll ship the most comparable replacement head as soon as it’s back in stock.

Relation to returns & Amazon

• Amazon purchases: if you want a return or refund, please use Amazon’s return tools and policies. This 60-day guarantee is for defect replacement only.

• Website purchases: our separate Return Policy applies to returns/refunds. The guarantee does not replace or extend that policy.

Important notes

• The guarantee is limited to the shaver head component and is not a general satisfaction guarantee.

• One replacement per product issue; non-transferable; we may decline claims that show signs of abuse or fraud.

• This guarantee gives you specific rights; it does not affect any rights you may have under applicable law.

Need help?

Questions about eligibility or the process? Visit the Support Hub or email help.quickshaver@gmail.com.

VIP CLUB POLICY

1. What the QuickShaver VIP Club is

The QuickShaver VIP Club is an optional membership program for customers who want:

• Product care tips and how-to content

• Early notice about new accessories and shaver head updates

• Occasional members-only updates and offers

Joining the VIP Club is completely optional and is not required to use or enjoy your QuickShaver products.

2. Eligibility

• Must provide a valid email address and a U.S. shipping address.

• One VIP membership per person.

• One thank-you item per household, subject to verification and availability.

We may ask for basic purchase details (such as an order ID or lot/batch number) to help verify eligibility and prevent abuse.

3. Thank-You Item

From time to time, we may send a complimentary thank-you item to new or existing VIP members.

• The thank-you item is a one-time, complimentary accessory provided at no charge as a way of saying “thank you” for joining the VIP Club.

• One thank-you item per household, while supplies last.

• The thank-you item has no cash value and is not redeemable for money, credit, or any other products or services.

• The specific item offered and its availability may change at any time.

Receiving a thank-you item is not conditioned on providing any public feedback, rating, or other endorsement.

4. What the VIP Club Will Not Do

• We will not require you to post feedback or any kind of public statement in order to join the VIP Club or to receive a thank-you item.

• Participation in the VIP Club does not affect your ability to contact customer support or to file guarantee or return requests.

5. Communications

By joining the VIP Club, you agree that we may:

• Email you VIP Club information (such as tips, product updates, and occasional offers).

• Email you about the processing and shipment of any thank-you item.

You can unsubscribe from promotional VIP emails at any time by using the unsubscribe link in our emails. You will still receive essential service messages related to any active orders, claims, or shipments where required.

6. Relationship to Purchases, Guarantees, and Returns

• The VIP Club is separate from your purchase, any product guarantees, and any return or refund rights.

• Joining or not joining the VIP Club does not change your eligibility under the QuickShaver 60-Day Shaver Head Guarantee or under our Return & Refund Policy.

• If you have a product issue, please use the appropriate Guarantee Claim or Returns form on the Support Hub or reach out to us on our website live chat.

7. Program Changes, Suspension, or End

QuickShaver may:

• Change the VIP Club benefits, eligibility rules, or thank-you item details;

• Pause, limit, or end the VIP Club;

• Decline or cancel a membership or thank-you item shipment in cases of suspected abuse, fraud, or policy violations.

Any material changes will be reflected in the “Last updated” date at the top of this page.

8. Data & Privacy

We use the information you provide (such as name, email, and shipping address) to:

• Operate the VIP Club

• Verify eligibility and prevent abuse

• Send VIP communications and any applicable thank-you item

We handle your information in accordance with our Privacy Policy. Please review the Privacy Policy for details about how your information is stored, shared, and retained.

9. Independence from Online Marketplaces

The QuickShaver VIP Club is operated by QuickShaver and is independent of any online marketplace. It is not sponsored, endorsed, or administered by any third-party marketplace.

10. Contact

If you have questions about the VIP Club or this policy, please contact us through the Support Hub live chat or email us at help.quickshaver@gmail.com.

Amazon Orders Disclaimer

Quick Shaver LLC sells products both through Amazon and through our own channels. To comply with Amazon’s policies and to protect your purchase, we handle Amazon and non-Amazon orders differently.

1. Amazon purchases — returns and order changes

If you bought your Quick Shaver product on Amazon:

• All returns, refunds, cancellations, and exchanges must be handled through Amazon’s own systems and policies.

• We cannot create, approve, or process returns, refunds, or replacements for Amazon orders on this website.

• We cannot change, reroute, or cancel Amazon orders.

To request a return, refund, or exchange for an Amazon order, please sign in to your Amazon account and use the options in Your Orders.

2. What we can help with for Amazon orders

For Amazon purchases, Quick Shaver LLC can:

• Help you understand how to use your product (tips, care, troubleshooting).

• Help you access product manuals and documentation.

• Help you submit a claim under our Shaver Head 60-Day Guarantee, where eligible.

• Answer general questions about product features, compatibility, and accessories.

3. Website purchases (non-Amazon orders)

If you purchased from a Quick Shaver website or support store (not Amazon), our own Return & Refund Policy, Shipping Policy, and other site policies apply. Those returns and refunds may be processed through this website and our payment providers, subject to the terms on the relevant policy pages.