We want you to love your Quick Shaver gear. This policy explains how returns, exchanges, and refunds work depending on where you purchased.
If you bought on Amazon
For items purchased on Amazon, please use Amazon’s return tools and policies. Start your return from your Amazon order history. Why? Amazon requires that returns for Amazon orders are handled on Amazon.
If you bought on the Quick Shaver Support Store
(Replacement shaver heads, attachments, travel cases, lotion kits)
Return window: 30 calendar days from the purchase date.
Who pays return shipping: You do.
No restocking fees.
Eligibility & condition
Items must be in new, unused condition with all original packaging.
Hygiene/consumables:
Pre-Shave Oil: non-returnable once opened.
Lotion Kits: returnable only if sealed/unopened.
Replacement Shaver Heads/attachments: returnable only if unopened/unused (unless defective—see §4).
Travel Cases: returnable if unused and undamaged.
How to start a return
Submit the [Return Request Form] with your order number and reason.
Pack items securely. Use a trackable service; we are not responsible for non-trackable returns that don’t arrive.
Refund timing
We issue a refund to your original payment method within 1–3 business days of receiving and inspecting your return.
Your bank/card may take 3–10 business days to post the credit.
Orders we shipped wrong or damaged in transit
If we sent the wrong item or it arrived damaged, contact [Support Hub] within 7 days of delivery with photos. We’ll replace it at our cost, including shipping.
Defective items & the Quick Shaver 60-Day Guarantee (separate from returns)
Proof of purchase (Amazon order ID or Quick Shaver order number) is required.
We may request photos/videos and, in rare cases, return of the defective part for testing.
VIP Club gifts
VIP Club gifts (e.g., free travel case) are not returnable for refund. If your gift arrived damaged, contact [Support Hub] within 14 days of delivery for a replacement.
Non-returnable items (summary)
Opened Pre-Shave Oil
Opened/used lotion kits
Opened/used replacement shaver heads/attachments (unless defective under §4)
VIP gifts (replacement only if damaged)
What we need from you
Order number and email used at checkout (or Amazon Order ID for guarantee claims)
Items in original packaging, unused (unless reporting a defect)
Photos for damaged/defective claims
Legal notes
We reserve the right to refuse returns that are used, damaged, missing parts, or received beyond the stated window.
Shipping charges are non-refundable unless we made an error.
This policy applies to orders shipped within the continental U.S. (our current service area).
We may update this policy at any time; the version posted on this page governs.